{"id":60,"date":"2020-09-30T07:13:00","date_gmt":"2020-09-30T07:13:00","guid":{"rendered":"https:\/\/www.vetsaconsulting.com\/blog\/?p=60"},"modified":"2021-01-19T13:06:22","modified_gmt":"2021-01-19T13:06:22","slug":"industry-trends-travel-hospitality","status":"publish","type":"post","link":"https:\/\/www.vetsaconsulting.com\/blog\/?p=60","title":{"rendered":"Industry Trends &#8211; Travel &#038; Hospitality"},"content":{"rendered":"\n<h3>Travel &amp; Hospitality &#8211; Trends<\/h3>\n\n\n\n<ul><li>Intense competition from low cost carriers and international airlines -&gt; driving down fares<\/li><li>Airplane infrastructure upgrades to meet customers expectations: Wi-Fi service onboard, power for devices, etc.<\/li><li>AI -&gt; more personalised results offered by the travel websites<br>Chat bots provide customers with better service<br>1) Cosmopolitan, Las Vegas -&gt; Rose robot 24\/7, a customer can text it 24\/7 and it\u2019ll try to find complete one\u2019s request<\/li><\/ul>\n\n\n\n<p>2) Marriott -&gt;AI powered chat bots at 5,000 hotels<\/p>\n\n\n\n<ul><li>Personalised moments \u2013 businesses willing to provide customers with tailored experiences and services (e.g. temperature in the hotel room) -&gt; can help link the right promotions to the right customers<\/li><li>Internet of Things -&gt; airlines, hotel rooms connected -&gt; improved travel experience<\/li><li>Voice technology -&gt; 2018 first hotel chain introduced voice assistant in every room<\/li><li>Food delivery apps<\/li><li>Health and wellness programming in the hospitality space<\/li><li>Driverless cars<\/li><li>Customer Relationship Management systems in restaurants<\/li><li>Ride-hailing and car sharing<\/li><li>Customers sharing their experience on social media -&gt; encourages businesses to maximise customer satisfaction<\/li><li>Virtual reality<\/li><li>Cloudbeds<\/li><\/ul>\n\n\n\n<h3>Challenges:<\/h3>\n\n\n\n<ul><li>Vulnerability of the industry (weather conditions, political unrest, etc.)<\/li><li>Brands who fail to innovate risk losing market share<\/li><li>Virtual reality may encourage travellers to choose VR over reality which would threaten hospitality industry<\/li><li>Big data safety<\/li><li>Overtourism -&gt; stress on the local infrastructure, traffic, environmental impact<\/li><li>Regulation of the sharing economy<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Travel &amp; Hospitality &#8211; Trends Intense competition from low cost carriers and international airlines -&gt; driving down fares Airplane infrastructure upgrades to meet customers expectations: Wi-Fi service onboard, power for devices, etc. AI -&gt; more personalised results offered by the travel websitesChat bots provide customers with better service1) Cosmopolitan, Las Vegas -&gt; Rose robot 24\/7,&hellip; <a class=\"more-link\" href=\"https:\/\/www.vetsaconsulting.com\/blog\/?p=60\">Continue reading <span class=\"screen-reader-text\">Industry Trends &#8211; Travel &#038; Hospitality<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[33],"tags":[36,30,35,31],"_links":{"self":[{"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/60"}],"collection":[{"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=60"}],"version-history":[{"count":3,"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/60\/revisions"}],"predecessor-version":[{"id":65,"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/60\/revisions\/65"}],"wp:attachment":[{"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=60"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=60"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vetsaconsulting.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}